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Event starts in:
67

days :

20

: hours :

17

minutes

35

until early bird prices end

November 12 & 13, 2025
Toronto

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What's on
November 12
November 13
November 12
November 12
08:00
Exhibition & networking
Registration & welcome breakfast
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09:00
Main stage
Chairperson opening remarks
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09:15
Main stage
Is high-touch dead?: Rethinking customer success in the age of AI and digital scale
Taylor Hodges, Global Head, Customer Success, Corrigo, JLL Technologies
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09:45
Main stage
The downsell done right: Preserving revenue and relationships when budgets shrink
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10:15
Main stage
From cost center to revenue driver: Monetizing customer success with tiered support models
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10:45
Exhibition & networking
Coffee break
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11:15
Main stage
Panel - Customer-first, company-wide: Embedding customer-centricity into the heart of your org
Stephen O'Connor, VP of Customer Success and Account Management, 1Password
Laurel Hansen, Director, Customer Success - Americas, EcoVadis
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12:00
Main stage
Strategic OKRs: Positioning customer success to drive net retention
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12:30
Main stage
Fireside chat - Beyond the first 30 days: How to drive real, long-term product usage
Michelle Cai Chen, Director, Customer Success, Dayforce
Carolina Nemi, Director, Client Success (Canada & Brazil), Indeed
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13:00
Exhibition & networking
lunch
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14:00
Main stage
Interactive roundtable discussions
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14:45
Main stage
Panel - Show me the money: Proven tactics to drive revenue in CS
Madhur Choudhary, Sr Director, Customer Success, Trackunit
James Townsend, VP of Customer Success and Growth, ConnectAndSell
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15:30
Exhibition & networking
Coffee break
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16:00
Main stage
One team, one revenue engine: Rethinking CS and sales alignment from the top down
Richard Wiltshire, VP Customer Success Management and Renewals, Atlassian
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16:30
Main stage
Navigating the CS job market: Hiring and getting hired in 2025
Michelle Sheppard, VP Customer Success, Smarsh
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17:00
Main stage
Chairperson closing remarks
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17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
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November 13
08:00
Exhibition & networking
Registration & welcome breakfast
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09:00
Main stage
Chairperson opening remarks
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09:15
Main stage
Voice of the customer, reimagined: Turning feedback into a global growth engine
Nicolas Gyurkovics, Global Director, Customer Success + Process Owner O2C, Septodont
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09:45
Main stage
First 30 days: Designing an onboarding journey that drives long-term engagement.
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10:15
Exhibition & networking
Coffee break
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10:45
Main stage
Fireside chat - Rethinking roles: How to lead a successful shift from transactional to proactive CS
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11:45
Main stage
Speed networking session
Victoria Hillier, CSM, M3 Tech
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12:30
Exhibition & networking
Lunch
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13:30
Main stage
Panel - The scope of CS in 2025: Defining your role in customer success
Talibah Gordon, CSM, Equisoft
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14:15
Main stage
Turning feedback into fuel: Optimizing customer advisory boards for strategic growth and actionable insights
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14:45
Main stage
Beyond retention: How CS drives customer lifetime value
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15:15
Main stage
Chairperson closing remarks
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Get your ticket

for the summit

We’re bringing together the brightest minds in customer success for two days of unrivaled networking, learning, and discussion so you can:

- Elevate your team's impact as a revenue-driver.

- Leverage the latest AI and automation tech for digital success.

- Meet mentors & build a local network within our global community.

- Prove the strategic value of CS and embed a customer-centric mindset across your entire org.

Toronto
November 12 & 13, 2025

Save C$500

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