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Event starts in:
24

days :

5

: hours :

49

minutes

41

until early bird prices end

November 12 & 13, 2025
Marriott Downtown at CF Toronto Eaton Centre
525 Bay Street
Toronto

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What's on
November 12
November 13
November 12
November 12
08:00
Exhibition & networking
Registration & welcome breakfast
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09:00
Main stage
Chairperson opening remarks
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09:15
Main stage
Is high-touch dead?: Rethinking customer success in the age of AI and digital scale
Taylor Hodges, Executive Director, Customer Success, JLL
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09:45
Main stage
From cost center to revenue driver: Monetizing customer success with tiered support models
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10:15
Main stage
From handoff to lift-off: Using AI to supercharge customer onboarding
Kip Ng, Director, Customer Success, Microsoft
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10:45
Exhibition & networking
Coffee break
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11:15
Main stage
Panel - Embedding customer-centricity into the heart of your org culture
Stephen O'Connor, VP, Customer Success and Account Management, 1Password
Julia Vadurro, Director, Customer Success, UKG
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12:00
Main stage
Strategic OKRs: Positioning customer success to drive net retention
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12:30
Main stage
Fireside chat - Beyond the first 30 days: How to drive lasting product usage
Michelle Cai Chen, Director, Customer Success, Dayforce
Carolina Nemi, Director, Client Success (Canada & Brazil), Indeed
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13:00
Exhibition & networking
Lunch
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14:00
Main stage
Interactive roundtable discussions
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14:45
Main stage
Panel - Show me the money: Proven tactics to drive revenue without sacrificing customer trust
James Townsend, VP of Customer Success and Growth, ConnectAndSell
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15:30
Exhibition & networking
Coffee break
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16:00
Main stage
One team, one revenue engine: Rethinking CS and sales alignment from the top down
Richard Wiltshire, VP, Customer Success Management and Renewals, Atlassian
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16:30
Main stage
Navigating the CS job market: Hiring and getting hired in the current employment market
Michelle Sheppard, VP, Customer Success, Smarsh
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17:00
Main stage
Chairperson closing remarks
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17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
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November 13
08:00
Exhibition & networking
Registration & welcome breakfast
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09:00
Main stage
Chairperson opening remarks
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09:15
Main stage
Voice of the customer, reimagined: Turning feedback into a global growth engine
Nicolas Gyurkovics, Global Director, Customer Success + Process Owner O2C, Septodont
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09:45
Main stage
The retention engine: Building a data strategy that powers personalization at scale
Callie Reynolds, VP, Customer Success, Top Hat
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10:15
Exhibition & networking
Coffee break
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10:45
Main stage
Fireside chat - Rethinking roles: Transforming your CS function from transactional to proactive
Charita Kumar, Director, Client Success, Bell
Madhur Choudhary, Sr Director, Customer Success, Trackunit
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11:45
Main stage
Speed networking session
Victoria Hillier, CSM, M3 Tech
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12:30
Exhibition & networking
Lunch
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13:30
Main stage
Panel - Defining your role in customer success: Lessons learned from 2025
Talibah Gordon, Manager, Customer Success, Equisoft
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14:15
Main stage
Turning feedback into fuel: Optimizing customer advisory boards for strategic growth and actionable insights
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14:45
Main stage
Beyond retention: How CS drives customer lifetime value
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15:15
Main stage
Chairperson closing remarks
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Get your ticket

for the summit

We’re bringing together the brightest minds in customer success for two days of unrivalled networking, learning, and discussion so you can:

- Elevate your team's capability to drive revenue expansion.

- Leverage the latest AI and automation tech to future-prood your CS function.

- Build a tight-knit network of CS peers you can learn from, collaborate with, any rely on throughout your career.

- Prove the strategic value of CS and embed a customer-centric mindset across your entire org.

Toronto
November 12 & 13, 2025

Save C$500

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