Why
attend?
Step out of your day-to-day and master the current tools and methods that are driving real results in customer success.
Hear why attendees
love our summits...
Grow revenue in CS
without team burnout
Most customer lifecycles in 2026? They’re fragmented. Reactive. Burdened by manual effort.
This playbook shows you how to design a lifecycle that’s intelligent, adaptive, and outcome-driven – where people, processes, and AI work together to replace friction with flow.
Watch previous
event highlights...
Structuring a unified customer success org: Integrating operations, support, and services
Ariel Lieberman, Director of Client Success at Statista
Feedback loops and balancing different customer touchpoints
Frank Murphy, Director, Customer Success at Cisco
The human touch: Reinventing customer connections in a digital age
Brittany Casey, Director, Customer Engagement at Docusign
What our
attendees say...
What you’ll get
out of the summit
- Learn what it takes to build an AI-native CS org, leverage AI at scale to accelerate customer value, drive expansion, and transform CS into a strategic growth engine.
- Connect with the CS leaders redefining the profession, exchange hard-won insights, and find practical ways to navigate the day-to-day chaos of SaaS and AI right now.
- Become a stronger CS leader by letting AI handle more of the execution so you can focus on strategy, customer insight and the decisions that matter.
Join the summit and
discover how to...
Break the cycle
Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.
Collaborate
Whether you’re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.
Earn a pay raise
CS professionals who've attended a conference to further their L&D earn 22% more than those haven't attended a professional L&D event.*
Co-located events
you'll have access to
Each summit has a unique agenda and speaker line-up. Invite your peers from product marketing, sales enablement and more to plug into tailored content throughout the day then meet up in our shared exhibition and networking space to swap insights and unlock company growth.
Agenda
at a glance
Learn how the most advanced orgs are rebuilding their CS operating models from the ground up, rethinking structure, ownership, and scale to stay ahead of rapid industry change.
Next-gen CS operations model
Product Marketing Manager
Leverage agentic AI to automate workflows and scale your impact - define the right balance between human touch points and autonomous customer operations.
Agentic AI
Product Marketing Manager
Create stronger feedback loops, align customer-facing teams around shared outcomes, and build the cross-functional partnerships needed to deliver customer value at scale.
Breaking silos across product, sales, and CS
Product Marketing Manager
Discover how top-performing teams are evolving beyond retention to identify growth opportunities, drive expansion, and establish CS as a measurable revenue engine.
Revenue expansion
Product Marketing Manager
Reduce early-stage churn by designing onboarding and adoption experiences that help customers achieve meaningful outcomes faster and more consistently.
Accelerating time-to-value
Product Marketing Manager
Uncover how the sharpest CS teams are multiplying impact with AI and automation, proving you can scale outcomes without growing headcount.
Scaling beyond headcount
Product Marketing Manager
Download
your brochure
Get an in-depth breakdown of what you can expect from the summit, download your brochure today.
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conversation
Join 100,000+ passionate CS enthusiasts across the globe to exchange ideas, attend local meet-ups, get answers to your questions, and find new job opportunities.
Join the community.
Got a question?
Speak to the team
Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.