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"Scale CS without new headcount" is the ask. "Use AI" is the instruction. But nobody's telling you which workflows to hand off without breaking the relationships that keep customers renewing.
You'll leave the summit with the frameworks, metrics, and strategies to:
- Own revenue outcomes you don't fully control by driving NRR and expansion
- Use predictive analytics and automation to detect churn signals and expansion opportunities while keeping customer relationships human
- Translate CS impact into language executives care about so you earn influence, investment in AI, and buy-in across functions.