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Event starts in:
46

days :

20

: hours :

39

minutes

57

until early bird prices end

November 12 & 13, 2026
Marriott Downtown at CF Toronto Eaton Centre
525 Bay Street
Toronto

Our
speakers

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A snapshot of

our speakers...

Gunjan
Marwah Nichani
Director of Customer Success Operations
Hyland
Kip
Ng
Director, Customer Success
Microsoft
Sam
Brennand
Director, Customer Enablement (Global)
Figma
Chris
MacKinnon
Head of Client Success - Americas
Addepar
Erika
Cowen
Senior Vice President Customer Success
Entrust
Debbie
Lillitos
Chief Customer Officer
Teamviewer
Carolina
Nemi
Director, Client Success (Canada & Brazil)
Indeed
Karam
Al Jajeh
Director of Customer Success
N-able
Madhur
Choudhary
Sr Director, Customer Success
Trackunit
Marilena
Danelon
Director, Customer Success
Protexxa
Andrea
Bumstead
CEO & Founder
CS Impact
Charles
Ferrao
Director of Customer Success, North America
EcoOnline
Dave
Aucoin
Director, Customer Operations
Zuva
Sid
Sengupta
Senior Director, Customer Success
Borderless ai
Tyler
Ryll
Director of Customer Success
Fellow

Early bird tickets

are live and limited

"Scale CS without new headcount" is the ask. "Use AI" is the instruction. But nobody's telling you which workflows to hand off without breaking the relationships that keep customers renewing.

You'll leave the summit with the frameworks, metrics, and strategies to:

- Own revenue outcomes you don't fully control by driving NRR and expansion

- Use predictive analytics and automation to detect churn signals and expansion opportunities while keeping customer relationships human

- Translate CS impact into language executives care about so you earn influence, investment in AI, and buy-in across functions.

Toronto
November 12 & 13, 2026

Save C$500

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