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Event starts in:
267

days :

16

: hours :

23

minutes

1

until early bird prices end

November 12 & 13, 2026
Toronto

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What's on
Main stage
Exhibition & networking
November 12
November 13
November 12
November 12
08:00
Exhibition & networking
Registration & welcome breakfast
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Is high-touch dead?: Rethinking customer success in the age of AI and digital scale
See the details
09:45
Main stage
One team, one revenue engine: Rethinking CS and sales alignment from the top down
See the details
10:15
Main stage
Expansion without the hard sell: How customer success fuels sustainable revenue growth
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Main stage
Fireside chat - Beyond the first 30 days: How to drive lasting product usage
See the details
11:45
Main stage
Navigating tech transformations: A journey through data-driven retention.
See the details
12:15
Main stage
Panel - Embedding customer-centricity into the heart of your org culture
See the details
13:00
Exhibition & networking
Lunch
See the details
14:00
Main stage
Interactive roundtable discussions
See the details
14:45
Main stage
Fireside Chat - Show me the money: Proven tactics to drive revenue without sacrificing customer trust
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main stage
Navigating the CS job market: Hiring and getting hired in the current employment market
See the details
16:15
Main stage
Fireside chat: Unlocking the power of your CAB: Insights that shape strategy and accelerate growth
See the details
16:45
Main stage
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
November 13
08:00
Exhibition & networking
Registration & welcome breakfast
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
How to compete with AI to make CS more strategic
See the details
09:45
Main stage
CS ops at scale: Building the engine for sustainable growth
See the details
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main stage
Fireside chat - Rethinking roles: Transforming your CS function from transactional to proactive
See the details
11:15
Main stage
Beyond the Bot: How Human-Led CS Thrives in the Age of AI
See the details
11:45
Main stage
Speed networking session
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Main stage
Panel - Defining your role in customer success: Lessons learned from 2025
See the details
14:15
Main stage
Elevating customer success: Driving value realization with executive engagement & EBRs
See the details
14:45
Main stage
Beyond retention: How CS drives customer lifetime value
See the details
15:15
Main stage
Chairperson closing remarks
See the details
What's on
Main stage
Exhibition & networking
November 12
November 13
November 12
November 12
08:00
Exhibition & networking
Registration & welcome breakfast
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Is high-touch dead?: Rethinking customer success in the age of AI and digital scale
See the details
09:45
Main stage
One team, one revenue engine: Rethinking CS and sales alignment from the top down
See the details
10:15
Main stage
Expansion without the hard sell: How customer success fuels sustainable revenue growth
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Main stage
Fireside chat - Beyond the first 30 days: How to drive lasting product usage
See the details
11:45
Main stage
Navigating tech transformations: A journey through data-driven retention.
See the details
12:15
Main stage
Panel - Embedding customer-centricity into the heart of your org culture
See the details
13:00
Exhibition & networking
Lunch
See the details
14:00
Main stage
Interactive roundtable discussions
See the details
14:45
Main stage
Fireside Chat - Show me the money: Proven tactics to drive revenue without sacrificing customer trust
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main stage
Navigating the CS job market: Hiring and getting hired in the current employment market
See the details
16:15
Main stage
Fireside chat: Unlocking the power of your CAB: Insights that shape strategy and accelerate growth
See the details
16:45
Main stage
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
November 13
08:00
Exhibition & networking
Registration & welcome breakfast
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
How to compete with AI to make CS more strategic
See the details
09:45
Main stage
CS ops at scale: Building the engine for sustainable growth
See the details
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main stage
Fireside chat - Rethinking roles: Transforming your CS function from transactional to proactive
See the details
11:15
Main stage
Beyond the Bot: How Human-Led CS Thrives in the Age of AI
See the details
11:45
Main stage
Speed networking session
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Main stage
Panel - Defining your role in customer success: Lessons learned from 2025
See the details
14:15
Main stage
Elevating customer success: Driving value realization with executive engagement & EBRs
See the details
14:45
Main stage
Beyond retention: How CS drives customer lifetime value
See the details
15:15
Main stage
Chairperson closing remarks
See the details

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