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Event starts in:
32

days :

8

: hours :

47

minutes

36

until early bird prices end

November 12 & 13, 2025
Toronto

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What's on
Main stage
Exhibition & networking
November 12
November 13
November 12
November 12
08:00
Exhibition & networking
Registration & welcome breakfast
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Is high-touch dead?: Rethinking customer success in the age of AI and digital scale
Taylor Hodges, Executive Director, Customer Success, JLL
See the details
09:45
Main stage
From cost center to revenue driver: Monetizing customer success with tiered support models
See the details
10:15
Main stage
From handoff to lift-off: Using AI to supercharge customer onboarding
Kip Ng, Director, Customer Success, Microsoft
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Main stage
Panel - Embedding customer-centricity into the heart of your org culture
Stephen O'Connor, VP, Customer Success and Account Management, 1Password
Julia Vadurro, Director, Customer Success, UKG
See the details
12:00
Main stage
Strategic OKRs: Positioning customer success to drive net retention
See the details
12:30
Main stage
Fireside chat - Beyond the first 30 days: How to drive lasting product usage
Michelle Cai Chen, Director, Customer Success, Dayforce
Carolina Nemi, Director, Client Success (Canada & Brazil), Indeed
See the details
13:00
Exhibition & networking
Lunch
See the details
14:00
Main stage
Interactive roundtable discussions
See the details
14:45
Main stage
Panel - Show me the money: Proven tactics to drive revenue without sacrificing customer trust
James Townsend, VP of Customer Success and Growth, ConnectAndSell
See the details
15:30
Exhibition & networking
Coffee break
See the details
16:00
Main stage
One team, one revenue engine: Rethinking CS and sales alignment from the top down
Richard Wiltshire, VP, Customer Success Management and Renewals, Atlassian
See the details
16:30
Main stage
Navigating the CS job market: Hiring and getting hired in the current employment market
Michelle Sheppard, VP, Customer Success, Smarsh
See the details
17:00
Main stage
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
November 13
08:00
Exhibition & networking
Registration & welcome breakfast
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Voice of the customer, reimagined: Turning feedback into a global growth engine
Nicolas Gyurkovics, Global Director, Customer Success + Process Owner O2C, Septodont
See the details
09:45
Main stage
The retention engine: Building a data strategy that powers personalization at scale
Callie Reynolds, VP, Customer Success, Top Hat
See the details
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main stage
Fireside chat - Rethinking roles: Transforming your CS function from transactional to proactive
Charita Kumar, Director, Client Success, Bell
Madhur Choudhary, Sr Director, Customer Success, Trackunit
See the details
11:45
Main stage
Speed networking session
Victoria Hillier, CSM, M3 Tech
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Main stage
Panel - Defining your role in customer success: Lessons learned from 2025
Talibah Gordon, Manager, Customer Success, Equisoft
See the details
14:15
Main stage
Turning feedback into fuel: Optimizing customer advisory boards for strategic growth and actionable insights
See the details
14:45
Main stage
Beyond retention: How CS drives customer lifetime value
See the details
15:15
Main stage
Chairperson closing remarks
See the details
What's on
Main stage
Exhibition & networking
November 12
November 13
November 12
November 12
08:00
Exhibition & networking
Registration & welcome breakfast
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Is high-touch dead?: Rethinking customer success in the age of AI and digital scale
Taylor Hodges, Executive Director, Customer Success, JLL
See the details
09:45
Main stage
From cost center to revenue driver: Monetizing customer success with tiered support models
See the details
10:15
Main stage
From handoff to lift-off: Using AI to supercharge customer onboarding
Kip Ng, Director, Customer Success, Microsoft
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Main stage
Panel - Embedding customer-centricity into the heart of your org culture
Stephen O'Connor, VP, Customer Success and Account Management, 1Password
Julia Vadurro, Director, Customer Success, UKG
See the details
12:00
Main stage
Strategic OKRs: Positioning customer success to drive net retention
See the details
12:30
Main stage
Fireside chat - Beyond the first 30 days: How to drive lasting product usage
Michelle Cai Chen, Director, Customer Success, Dayforce
Carolina Nemi, Director, Client Success (Canada & Brazil), Indeed
See the details
13:00
Exhibition & networking
Lunch
See the details
14:00
Main stage
Interactive roundtable discussions
See the details
14:45
Main stage
Panel - Show me the money: Proven tactics to drive revenue without sacrificing customer trust
James Townsend, VP of Customer Success and Growth, ConnectAndSell
See the details
15:30
Exhibition & networking
Coffee break
See the details
16:00
Main stage
One team, one revenue engine: Rethinking CS and sales alignment from the top down
Richard Wiltshire, VP, Customer Success Management and Renewals, Atlassian
See the details
16:30
Main stage
Navigating the CS job market: Hiring and getting hired in the current employment market
Michelle Sheppard, VP, Customer Success, Smarsh
See the details
17:00
Main stage
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
November 13
08:00
Exhibition & networking
Registration & welcome breakfast
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Voice of the customer, reimagined: Turning feedback into a global growth engine
Nicolas Gyurkovics, Global Director, Customer Success + Process Owner O2C, Septodont
See the details
09:45
Main stage
The retention engine: Building a data strategy that powers personalization at scale
Callie Reynolds, VP, Customer Success, Top Hat
See the details
10:15
Exhibition & networking
Coffee break
See the details
10:45
Main stage
Fireside chat - Rethinking roles: Transforming your CS function from transactional to proactive
Charita Kumar, Director, Client Success, Bell
Madhur Choudhary, Sr Director, Customer Success, Trackunit
See the details
11:45
Main stage
Speed networking session
Victoria Hillier, CSM, M3 Tech
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Main stage
Panel - Defining your role in customer success: Lessons learned from 2025
Talibah Gordon, Manager, Customer Success, Equisoft
See the details
14:15
Main stage
Turning feedback into fuel: Optimizing customer advisory boards for strategic growth and actionable insights
See the details
14:45
Main stage
Beyond retention: How CS drives customer lifetime value
See the details
15:15
Main stage
Chairperson closing remarks
See the details

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