Our esteemed chairperson will kick off the event with opening remarks. The agenda includes a brief overview of the day's proceedings, followed by a fun icebreaker session to help us learn about your objectives, difficulties, and reasons for attending today.

We begin with an introduction to day two of Customer Success Summit Toronto.

Join us for an interactive speed networking session! This fast-paced session offers a unique opportunity to connect with peers, share insights, and exchange strategies in a dynamic and engaging format of speed dating. We'll provide prompts to help get the conversation flowing, but before long you'll be swapping seats and meeting someone new. By the end of this session you'll know something unique about each of your neighbors and have a full list of CS contacts to turn to throughout your career. Whether you’re looking to expand your CS network, discuss customer function trends, or collaborate on best churn prevention practices, this session will help you make valuable connections and foster relationships that can drive your professional growth and enhance customer success.

That's a wrap for day 1!

And that's a wrap! Our chair will give the closing remarks and that marks the end of the final day of the summit.

The ladder in customer success rarely looks like the one described in a job posting. Most CSMs can name the title they want next, but not the actual decisions and moves that get them there. In this session, the speaker will share their own path through customer success, from building a global CS function from the ground up during a major business shift at F5, to stepping into a senior leadership seat at a new company. They will talk through what actually moved them forward at each stage, and what they'd tell someone starting out today. Key learnings: - What separates the CSMs who get promoted from the ones who plateau - How to build a track record that gets you noticed for bigger roles - What changes, and what doesn't, once you move from executing to leading - How to know when it's time to make your next move, up or to a new company