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Andrea
Bumstead
Founder of CS Impact
Andrea Bumstead is the founder of CS Impact, a fractional leadership and consulting firm that helps B2B companies transform Customer Success into a strategic growth engine. She partners with SaaS organizations—typically in the $50M to $150M ARR range, though her experience spans from early-stage to $3B+ enterprises—to design and scale customer strategies that drive measurable revenue impact. A former Vice President of Customer Success with a track record of post-acquisition integrations and high-growth transformations, Andrea brings an operator’s mindset to every engagement. Her specialties include churn diagnostics, revenue expansion strategy, and enablement for post-sales teams.
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13 November 2025 09:00 - 09:15
Chairperson opening remarks
We begin with an introduction to day two of Customer Success Summit Toronto.
12 November 2025 16:45 - 17:00
Chairperson closing remarks
That's a wrap for day 1!
13 November 2025 15:15 - 15:30
Chairperson closing remarks
And that's a wrap! Our chair will give the closing remarks and that marks the end of the final day of the summit.
12 November 2025 09:00 - 09:15
Chairperson opening remarks
Our esteemed chairperson will kick off the event with opening remarks. The agenda includes a brief overview of the day's proceedings, followed by a fun icebreaker session to help us learn about your objectives, difficulties, and reasons for attending today.