Name: Brandon Chin | Customer Success Summit | Toronto
Start: 2026-11-12T05:00:00.000Z
End: 2026-11-13T05:00:00.000Z
Location: Marriott Downtown at CF Toronto Eaton Centre

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Brandon

Chin

Head of Customer Success

The Adaptavist Group

Brandon Chin is Head of Customer Success at The Adaptavist Group and ScriptRunner. He has extensive experience building and scaling customer success teams, having previously held leadership roles at Leap Tools and RouteThis. His background spans customer success strategy, team development, operational efficiency and customer relationship management, with a focus on driving growth, improving retention and building scalable customer success programmes.

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12 November 2026 12:30 - 13:00

Sell without selling: What changes when CS owns expansion

Many of us got into customer success because we didn't want to sell. Then the expansion target arrives. This session looks at how CS can grow accounts by earning trust first, where the line between CS and Sales should sit, and how to carry a revenue number without losing the customer's trust, drawing on what we're learning at Adaptavist.