Callie is an energetic and purpose-driven Customer Success executive with a proven track record of scaling SaaS and technology startups through data-informed strategy, operational rigor, and a relentless focus on customer outcomes. As Vice President of Customer Success at Top Hat, she leads high-impact teams focused on delivering measurable value to educators and institutions. Prior to joining Top Hat, Callie served as Chief Customer Officer at Capitolis, where she helped shape customer-centric growth strategies across the organization. Passionate about empowering others and creating lasting impact, she brings contagious energy to every challenge—whether driving performance standards, supporting social ventures, or mentoring future leaders. Her mission is clear: help people reach their full potential while creating value that matters.