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Carolina
Nemi
Director, Client Success (Canada & Brazil)
Indeed
Carolina Nemi is an accomplished senior leader in customer success known for her meticulous approach to process optimization and an unwavering focus on delivering tangible results. With a steadfast commitment to operational efficiency, she has consistently driven her organization towards excellence while championing a customer-centric ethos. Her strategic vision is supported by the belief that every client interaction matters, presenting boundless opportunities to elevate engagement, bolster retention rates, and foster unparalleled client satisfaction. Carolina's seasoned leadership and proven track record to drive transformative impact can lead organizations to new heights of success.
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19 November 2025 12:30 - 13:00
Fireside chat - Beyond the first 30 days: How to drive real, long-term product usage
Onboarding may get customers in the doorā€”but true value is delivered when product usage becomes habitual, consistent, and tied to outcomes. In this candid fireside chat, seasoned CS leaders will unpack what it really takes to drive long-term adoption beyond the initial 30-day window. Youā€™ll hear how they use data to identify early usage drop-off, personalize engagement strategies by customer segment, and partner with Product to close the gap between features and value. Whether you're coaching CSMs on adoption plays or designing scaled programs to re-engage dormant users, this session will give you the tools to move beyond ā€œtime to first valueā€ and build habits that stick.