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Charita
Kumar
Director, Client Success
Bell
Charita Kumar is a dynamic client success leader with a background in sales and nearly 15 years of experience building high-performing teams, driving growth, and delivering transformative solutions for Bell. Known for her ability to navigate complex IT, managed services, and professional services opportunities, she combines strategic vision with hands-on execution to create value at scale. As Director of Client Success at Bell, she leverages her extensive background in sales leadership and business consulting to strengthen client relationships, lead multi-disciplinary teams, and deliver measurable outcomes. Over her career, Charita has managed sales territories generating upwards of $175M annually, while guiding teams to consistently exceed objectives. Passionate about collaboration and problem-solving, she is committed to helping organizations overcome complex challenges and achieve lasting success through innovative strategies and trusted partnerships.
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13 November 2025 10:45 - 11:15
Fireside chat - Rethinking roles: Transforming your CS function from transactional to proactive
As Customer Success evolves, so must the teams behind it. But moving from a transactional model to a truly consultative, customer-focused approach takes more than new playbooks—it requires mindset shifts, skill development, and intentional change management. In this fireside chat, CS leaders will share how they’ve successfully guided their teams through transformation—from redefining team roles and expectations to investing in training and coaching that builds long-term capability. You’ll hear practical lessons on overcoming resistance, creating buy-in, and helping CSMs step confidently into more strategic, interactive relationships with customers. Whether you're navigating rapid growth, tech-driven change, or a shift in team scope, this session will help you lead with clarity, build resilience, and unlock the full potential of your CS organization.