Claudia Lona is Director, Customer Success Operations at StickerYou, where she leads cross-functional teams across the customer journey, designing automated workflows, removing friction between sales and service, and championing the responsible use of AI to raise service quality. She has spent more than 13 years in customer experience and operations, joining StickerYou in 2021 to run Customer Care before building its order management function as Manager, Sales Operations and leading its CRM rollout. Before that she led a bilingual customer service team at Booking.com in Toronto. With a background in graphic design and fluency in English and Spanish, Claudia brings a human-centred approach to turning customer feedback and data into clear priorities.