Dave Aucoin is a Customer Success leader specializing in post-sales operations, account retention, and organizational turnarounds for high-growth B2B technology companies. Currently leading CS initiatives at Zuva, Dave brings a practical, data-driven approach to aligning Customer Success, Sales, and Product teams to protect ARR and scale customer value. ​Having navigated two corporate acquisitions, Dave excels at driving operational stability and retention during periods of rapid change. He brings a pragmatic, hands-on perspective to diagnosing broken CS models, establishing key metrics, and executing high-impact operational turnarounds.