Dave Aucoin is a B2B SaaS Customer Operations leader with extensive experience building scalable workflows, improving customer experiences, and driving operational excellence. As Director of Customer Operations at Zuva, he focuses on developing strategies, processes, and systems that enable teams to deliver exceptional customer outcomes. With over 18 years of experience across Customer Success, Client Services, and Operations, Dave has led cross-functional teams, implemented AI-powered workflows, optimized CRM and operational systems, and supported enterprise customers. He has achieved measurable results including improving retention, increasing NPS scores, optimizing customer journeys, and leading teams through acquisitions and large-scale operational change.