Customer success roles rarely reward slowing down. The pressure to always be available, always responsive, and always growing the numbers leaves little room to ask what pace is actually sustainable. This session unpacks what a decade of scaling customer organisations through hyper growth, leadership transitions and real economic pressure actually teaches about pace. It covers where boundaries held, where they didn't, and what changed in how a leader manages their own limits after years of always saying yes. Key learnings: - How to set boundaries in a role built around being available to everyone - What it actually costs to always say yes, and how to spot it before it catches up with you - How to keep a team engaged and performing without burning through them - What changes in how you lead once you've learned your own limits the hard way