Getting budget for customer success used to mean showing a healthy NPS score. It increasingly means answering questions about cost to serve, customer acquisition cost and lifetime value in the same meeting as the CFO. This session covers how CS leaders are building the financial case for their function's investment, headcount and tooling in a boardroom where scrutiny has sharpened and unproven value is treated as a liability rather than an assumption. Key learnings: - Which financial metrics boards and CFOs are now asking CS leaders to own - How to translate customer health into language finance teams trust - What a credible CS business case looks like heading into a budget cycle - How to build executive relationships that make the ask easier before you make it