Frank Ferlaino is a senior technology and customer success leader with more than 25 years of experience across IT strategy, enterprise technology, client success, and business transformation. As Senior Director of Industry Strategy & Market Development at Sparkrock, he focuses on helping organizations align technology solutions with strategic business objectives. His background spans customer success, strategy and operations, project management, IT infrastructure, security, cloud, and enterprise systems, with a strong focus on building high-performing teams and improving customer outcomes.