Net revenue retention has become the single number investors and boards trust most to judge the health of a business, and CS leaders increasingly own the outcome without owning all the levers that move it. This session covers what it takes to make NRR a genuinely cross-functional metric rather than a CS scoreboard, including how leading teams get product, sales and CS working from the same expansion and retention targets, and where alignment typically breaks down first. Key learnings: - Why NRR above 110 to 120 percent has become the bar for "healthy" in most SaaS benchmarks - How to build shared accountability for NRR across product, sales and CS - Where expansion and retention targets typically conflict between teams - What it takes to make NRR a company metric instead of a CS metric