Haneen Shouman is a global customer experience executive with over a decade of SaaS leadership, specializing in scaling post-sales operations through hyper-growth and transformation. She led the integration of CX teams across nine acquired companies—including PE-backed and multi-brand mergers—building high-performing global organizations spanning six continents and supporting $200M+ in ARR. Known for designing scalable CX strategies during M&A, Haneen has built renewal engines from the ground up, implemented global customer journey programs, and launched scaled success motions that blend digital and human-led engagement. She brings operational precision and a customer-first mindset to drive retention, growth, and long-term enterprise value.