Isha Seth is Senior Team Lead, Enterprise Customer Success at EZRA Coaching, where she leads a team of nine senior CSMs managing complex, multi-stakeholder global accounts with custom builds and tailored journeys. In 2025 that portfolio made up a quarter of the company's gross revenue, and the team has kept 100% client retention year over year. Before EZRA she was Head of Customer Success for Canada at CoachHub, where she hired and built the CS team and set up its onboarding and implementation approach. Earlier she spent close to four years at Discovery Education leading partner success with large school districts across Canada and the US, and she brings more than 15 years of experience growing customer partnerships across North America.