Jennifer is a senior Customer Success leader with more than 15 years of experience building teams that keep customers, grow revenue and prove value. Having held CCO, VP and COO roles, she blends strategic vision with hands-on operational expertise to deliver results that matter to customers and the business. Today, Jennifer is a Customer Success strategic consultant helping businesses improve how they engage with the public sector, from Customer Success to go-to-market strategy. Her work is grounded in a simple belief: value has to be proven to the people who hold the budget, in terms the whole organization cares about. As Chief Customer Officer at KEV Group, Jennifer achieved 99% retention and grew the business by $30M in ARR by finding new ways to deliver value to customers. With a track record that also includes leading Customer Success Strategy at Oracle and using AI to scale Customer Success teams, she is a trusted partner to leaders who want Customer Success to drive growth.