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Julia
Vadurro
Director, Customer Success
UKG
Julia Vadurro is a dynamic and forward-thinking leader at UKG, where she brings a deep passion for enhancing employee and customer experiences through technology, data, and empathy-driven innovation. With a career rooted in customer success, operations, and human capital solutions, Julia has built a reputation for translating complex challenges into actionable strategies that deliver measurable outcomes. At UKG, Julia plays a pivotal role in aligning cross-functional teams around the customer journey, driving adoption, and enabling organizations to unlock the full value of their workforce technology investments. She is known for her collaborative leadership style, her commitment to inclusive, people-first outcomes, and her ability to turn vision into execution.
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12 November 2025 11:15 - 12:00
Panel - Embedding customer-centricity into the heart of your org culture
Being ā€œcustomer-firstā€ isn’t just a motto—it’s a mindset that must be embedded at every level of the organization, from the C-suite to cross-functional teams. In this panel, senior CS leaders from 1Password, UKG & Ecovadis will share how they’re championing customer-centricity as a company-wide priority, influencing executive decisions, and building partnerships with Product, Sales, Marketing, and beyond. You’ll hear how they coach their teams to lead with influence—equipping CSMs to advocate for customer needs and drive alignment across departments. Whether you're working to shift executive mindset or empower your team to be cross-functional change agents, this session will offer practical strategies to turn customer-centricity from a buzzword into a shared operating principle.