In an era where every customer interaction seems poised to be automated, is there still a place for the personal touch in Customer Success? The answer is a resounding yes. This session goes beyond the hype to explore how leading customer success organizations are using AI not to replace, but to elevate human-led engagement. Rather than just building a better bot, we'll dive into the strategic shifts required to transform your team and business, empowering CSMs to focus on high-value, relationship-building activities. Kip will share firsthand insights and practical frameworks from his experience transforming the customer success business within his own organization. You’ll learn how to leverage AI for efficiency, freeing up your team to cultivate the deep, lasting relationships that drive true customer loyalty and growth. Walk away with a clear blueprint for embedding AI into your CS operations while strengthening your most valuable asset: your human talent.