Kip is a visionary Customer Success leader with over 28 years of experience driving strategic transformation across global enterprises. Known for building high-performing teams and leading with empathy, he blends business acumen with deep technical expertise to deliver results at scale. As Director of Customer Success at Microsoft, Kip leads initiatives at the forefront of digital transformation—bridging AI, cloud, and agentic technologies to create adaptive, personalized customer experiences. His leadership is grounded in a passion for people, a drive for innovation, and a commitment to turning vision into operational excellence. With a proven track record of shaping customer success strategy, guiding large-scale change, and championing ethical AI, he is a trusted partner in defining the future of work and delivering outcomes that matter.