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Laurel
Hansen
Director, Customer Success - Americas
EcoVadis
As Director of Customer Success at EcoVadis, Laurel Hansen brings a unique blend of sustainability expertise and cross-functional leadership to drive meaningful, long-term impact for customers. With a background spanning sales, business development, and operations, she specializes in building strategies that align business goals with sustainable outcomes. A strategic thinker and trusted partner, Laurel excels at leading teams, growing accounts, and integrating sustainability into the customer journey—unlocking value for both clients and the planet.
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12 November 2025 14:00 - 14:45
Interactive roundtable discussions
In this session multiple unique discussions are happening concurrently, find the table discussing your biggest pain point or opportunity and join the conversation. Every table will be hosted by an industry expert so come prepared to discuss, learn, network, and share. Discussion topics: • Scaling your start-up CS function with CMMI-style maturity principles • AI in CS: Upskilling and working alongside AI tools • Sustainability in CS: Embedding impact-driven practices into your team