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Madhur
Choudhary
Sr Director, Customer Success
Trackunit
As Senior Director of Customer Success at Trackunit, Madhur Choudhary leads a team of Customer Success Managers dedicated to delivering seamless, high-impact experiences for our enterprise clients. By driving adoption, maximizing value, and fostering long-term retention and expansion, Madhur helps customers unlock the full potential of Trackunit's B2B SaaS solutions. With over a decade of experience partnering with enterprise customers, Madhur is passionate about turning complex challenges into growth opportunities through strategic engagement and operational excellence.
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19 November 2025 14:45 - 15:30
Panel - Show me the money: Proven tactics to drive revenue in CS
It’s no longer a debate—Customer Success is a revenue engine. The real question now is: how do you consistently move the number? This panel will cut through the theory and dive straight into proven, practical tactics for driving Net Revenue Retention, boosting MRR, and making CS a measurable, repeatable growth lever. Hear from CS leaders who are executing high-impact plays across expansion, renewals, and upsells—without sacrificing customer trust. We’ll explore how teams are tracking and forecasting revenue impact, building cross-functional alignment with Sales and Finance, and equipping CSMs with the tools and confidence to own commercial conversations. Whether you're refining your revenue motion or scaling it, you’ll walk away with tactical strategies to improve MRR—month over month, year over year.