19 November 2025 14:45 - 15:30
Panel - Show me the money: Proven tactics to drive revenue in CS
Itās no longer a debateāCustomer Success is a revenue engine. The real question now is: how do you consistently move the number?
This panel will cut through the theory and dive straight into proven, practical tactics for driving Net Revenue Retention, boosting MRR, and making CS a measurable, repeatable growth lever. Hear from CS leaders who are executing high-impact plays across expansion, renewals, and upsellsāwithout sacrificing customer trust.
Weāll explore how teams are tracking and forecasting revenue impact, building cross-functional alignment with Sales and Finance, and equipping CSMs with the tools and confidence to own commercial conversations.
Whether you're refining your revenue motion or scaling it, youāll walk away with tactical strategies to improve MRRāmonth over month, year over year.