As Customer Success evolves, so must the teams behind it. But moving from a transactional model to a truly consultative, customer-focused approach takes more than new playbooks—it requires mindset shifts, skill development, and intentional change management. In this fireside chat, CS leaders will share how they’ve successfully guided their teams through transformation—from redefining team roles and expectations to investing in training and coaching that builds long-term capability. You’ll hear practical lessons on overcoming resistance, creating buy-in, and helping CSMs step confidently into more strategic, interactive relationships with customers. Whether you're navigating rapid growth, tech-driven change, or a shift in team scope, this session will help you lead with clarity, build resilience, and unlock the full potential of your CS organization.