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Marilena
Danelon
Director, Customer Success
Protexxa
Marilena is a results-driven leader, big-picture problem solver, and lifelong learner. She brings a wide skill set to customer success, with previous experience in cyber risk management and strategy consulting. Before customer success, Marilena worked as a security professional in Deloitte's Cyber & Strategic Risk practice. There, she specialized in strengthening the cybersecurity posture of her clients and managing privacy and security risks for large enterprises. Marilena is versatile and thrives in fast-paced environments, having worked in organizations ranging from industry-leading startups to multinational corporate enterprises. She has served clients in various industries including government and public sector, life sciences and healthcare, consumer, and financial services.
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12 November 2025 14:00 - 14:45
Interactive roundtable discussions
In this session multiple unique discussions are happening concurrently, find the table discussing your biggest pain point or opportunity and join the conversation. Every table will be hosted by an industry expert so come prepared to discuss, learn, network, and share. Discussion topics: • Scaling your start-up CS function with CMMI-style maturity principles • Cultivating a culture of customer-centricity • Beyond the score: Building predictive and actionable customer health metrics • Closing the loop: Operationalizing VoC across teams