Onboarding may get customers in the door—but true value is delivered when product usage becomes habitual, consistent, and tied to outcomes. In this candid fireside chat, seasoned CS leaders will unpack what it really takes to drive long-term adoption beyond the initial 30-day window. You’ll hear how they use data to identify early usage drop-off, personalize engagement strategies by customer segment, and partner with Product to close the gap between features and value. Whether you're coaching CSMs on adoption plays or designing scaled programs to re-engage dormant users, this session will give you the tools to move beyond “time to first value” and build habits that stick.