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Michelle
Sheppard
VP, Customer Success
Smarsh
As VP of Customer Success at Smarsh, Michelle Sheppard brings a values-driven approach to leadership, combining strategic execution with a deep focus on authenticity, impact, and sustainable growth. Her previous roles include VP of Customer Success at SAP Concur and RVP of Customer Success at SAP Succesfactors, where she built and scaled high-performing teams across the customer journey. With a passion for helping individuals and organizations lead with purpose, she is also a speaker and coach focused on authentic leadership, burnout recovery, and career ownership—empowering others to lead with intention and drive meaningful, lasting impact.
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12 November 2025 16:30 - 17:00
Navigating the CS job market: Hiring and getting hired in the current employment market
The Customer Success job market is shifting—and whether you’re hiring or job hunting, 2025 has taught us that a new playbook is required. In this keynote, Michelle will explore what’s changed (and what hasn’t) when it comes to building and advancing CS careers. You’ll get an inside look at how top companies, like Smarsh, are thinking about team structure, skill sets, and seniority as they scale—and what they look for in candidates at every level. We’ll also unpack the realities of today’s CS job market: how to stand out as a candidate, where the real opportunities lie, and how leaders can build teams that thrive in an environment shaped by AI, efficiency, and outcomes. Whether you're growing your team or planning your next move, this session will leave you equipped to navigate the evolving world of CS careers with clarity and confidence.