The Customer Success job market is shifting—and whether you’re hiring or job hunting, 2025 has taught us that a new playbook is required. In this keynote, Michelle will explore what’s changed (and what hasn’t) when it comes to building and advancing CS careers. You’ll get an inside look at how top companies, like Smarsh, are thinking about team structure, skill sets, and seniority as they scale—and what they look for in candidates at every level. We’ll also unpack the realities of today’s CS job market: how to stand out as a candidate, where the real opportunities lie, and how leaders can build teams that thrive in an environment shaped by AI, efficiency, and outcomes. Whether you're growing your team or planning your next move, this session will leave you equipped to navigate the evolving world of CS careers with clarity and confidence.

Customer Advisory Boards shouldn’t just be feel-good check-ins — they should be strategic engines that drive innovation, alignment, and measurable business outcomes. In this fireside chat, we’ll explore how leading organizations are transforming their CABs from feedback forums into powerful growth catalysts. You’ll hear how top CS leaders design advisory boards that surface truly actionable insights, foster authentic customer partnerships, and directly influence product and go-to-market strategy. Expect candid discussion on what works (and what doesn’t), how to maintain momentum between meetings, and how to translate CAB input into initiatives that move the needle across the business.