Nicolas Gyurkovics is an experienced Customer Success leader who has spent over a decade designing and scaling strategies that bridge teams, align goals, and embed customer-centricity deep into company culture. With a background in global operations and post-sales transformation in highly regulated industries, he brings a pragmatic approach to building CS models that work—across functions, regions, and stages of growth. At the heart of Nicolas’s work is a belief that Customer Success cannot sit in isolation. His keynote explores how CS can evolve from a department to a company-wide mindset—by aligning stakeholders, co-creating with strategic customers, and developing repeatable frameworks that learn fast and scale smart.