Customer feedback is powerful—but only if it’s connected, consistent, and actionable across the entire business. In this keynote, Nicolas will explore how leading organizations are designing global Voice of the Customer (VoC) strategies that go beyond NPS scores and survey tools. You’ll learn how to unify feedback across regions, segments, and touchpoints to create a shared understanding of customer needs—from the frontline to the boardroom. We’ll dig into practical approaches for scaling insight collection, surfacing themes that drive action, and building cross-functional accountability around customer feedback. Whether you’re operating in one market or across dozens, this session will help you elevate VoC into a strategic asset that drives alignment, innovation, and impact.