Name: Peter Bilewicz | Customer Success Summit | Toronto
Start: 2025-11-12T05:00:00.000Z
End: 2025-11-13T05:00:00.000Z
Location: Marriott Downtown at CF Toronto Eaton Centre

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Peter

Bilewicz

Vice President, Global Customer Success

D2L

Peter Bilewicz has more than 25 years of experience in enterprise software, including 15 years at Salesforce where he built and led Customer Success and Professional Services across Canada and several U.S. verticals. He also served as Global Head of Post-Sales at an IoT SaaS company, leading a team of 400 across 15 countries. Now Vice President of Global Customer Success at D2L, Peter leads a worldwide team focused on helping customers achieve measurable outcomes and long-term growth. He has a proven track record of building and scaling teams that drive retention, expansion, and advocacy, and is passionate about positioning Customer Success as a strategic growth driver.

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13 November 2025 14:15 - 14:45

Elevating customer success: Driving value realization with executive engagement & EBRs

Renewal and growth depend on showing measurable value. This session focuses on two proven levers: engaging senior executives around their business priorities and delivering high-impact Executive Business Reviews (EBRs). Learn how to align CS conversations to what matters most to your customer’s leadership, structure EBRs that demonstrate outcomes, and turn them into clear next steps that strengthen relationships and drive long-term success.