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Richard
Wiltshire
VP Customer Success Management and Renewals
Atlassian
As VP of Customer Success Management and Renewals at Atlassian, Richard Wiltshire brings a global perspective and a passion for helping teams solve complex customer challenges. Prior to Atlassian, he led LinkedIn’s Customer Success & Sales Solutions teams for North America and served as Head of Key Accounts, driving strategic growth across the company’s largest customers. With a career spanning engineering, consulting, sales, and Customer Success at companies like GlaxoSmithKline, Accenture, and LinkedIn, he blends cross-functional expertise with a deep commitment to developing high-performing teams and future leaders. Richard's also an active community contributor focused on youth employment, civic leadership, and international development.
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19 November 2025 16:00 - 16:30
One team, one revenue engine: Rethinking CS and sales alignment from the top down
In a world where revenue is everyone’s responsibility, the old handoff between Sales and Customer Success is no longer enough. True alignment requires a unified approach—starting at the top. This strategic keynote will explore how executive leaders are reimagining the relationship between CS and Sales to create a single, integrated revenue engine. You’ll learn how forward-thinking organizations are redefining ownership across the customer journey, building shared metrics, and designing incentive structures that align both teams around long-term customer value. We’ll dig into real-world examples of what works (and what doesn’t) when it comes to cross-functional collaboration, and unpack the cultural and structural shifts required to move from coordination to cohesion. If you’re ready to break down silos and build a go-to-market strategy that’s truly customer-centric, this session is your blueprint.