13 November 2025 13:30 - 14:15
Panel - Defining your role in customer success: Lessons learned from 2025
What does Customer Success really mean right nowâand where do you fit in?
In this panel, weâll unpack findings from the CSC State of CS, 2025 Report to explore how the definition, scope, and expectations of CS roles are evolving across industries. From tech to SaaS to services, youâll hear how leading organizations are drawing the line between CS, support, account management, and moreâand which sectors are setting the standard for what great CS looks like.
Weâll also zoom in on the individual: how to position yourself as a high-impact CSM or leader in todayâs job market, what skills are in highest demand, and how to stand out in interviews and org charts alike.
Whether you're defining your next move or helping your team grow into theirs, this session will give you the clarity and confidence to thrive in Customer Successâwhatever shape it takes next.