What does Customer Success really mean in 2025—and where do you fit in? In this panel, we’ll unpack findings from the CSC State of CS, 2025 Report to explore how the definition, scope, and expectations of CS roles are evolving across industries. From tech to SaaS to services, you’ll hear how leading organizations are drawing the line between CS, support, account management, and more—and which sectors are setting the standard for what great CS looks like. We’ll also zoom in on the individual: how to position yourself as a high-impact CSM or leader in today’s job market, what skills are in highest demand, and how to stand out in interviews and org charts alike. Whether you're defining your next move or helping your team grow into theirs, this session will give you the clarity and confidence to thrive in Customer Success—whatever shape it takes next.