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Victoria
Hillier
CSM
M3 Tech
As a Customer Success Manager at M3 Tech, Victoria Hillier brings over a decade of experience across Marketing, Sales, and Customer Successā€”specializing in lifecycle management, scalable onboarding, and AI-assisted engagement strategies. With a track record of 14%+ lead conversion and 93%+ retention across a 1,000+ user portfolio, she blends operational efficiency with a deep commitment to customer outcomes. Known for her founderā€™s mindset and coachā€™s heart, she focuses on driving adoption, reducing churn, and building growth-minded relationships that create lasting impact.
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20 November 2025 11:45 - 12:30
Speed networking session
Join us for an interactive speed networking session! We begin with an introduction by Victoria Hillier, who has spearheaded the introduction of CSC Meet-ups to Toronto. Then we turn to you... This fast-paced session offers a unique opportunity to connect with peers, share insights, and exchange strategies in a dynamic and engaging format of speed dating. Whether youā€™re looking to expand your CS network, discuss customer function trends, or collaborate on best churn prevention practices, this session will help you make valuable connections and foster relationships that can drive your professional growth and enhance customer success.