Sneak
peek
January 21, 2026
South San Francisco Conference Center
Watch previous
event highlights...
Structuring a unified customer success org: Integrating operations, support, and services
Ariel Lieberman, Director of Client Success at Statista
Feedback loops and balancing different customer touchpoints
Frank Murphy, Director, Customer Success at Cisco
The human touch: Reinventing customer connections in a digital age
Brittany Casey, Director, Customer Engagement at Docusign
What our
attendees say...
Agenda
at a glance
Where AI intelligence meets human insight. Blend machine signals with CSM judgment to catch risk before it becomes churn.
Predicting churn
Product Marketing Manager
See how agentic AI lets you scale customer success outcomes without scaling headcount.
Scale with agentic AI
Product Marketing Manager
Use AI-driven customer intelligence to drive executive decision making and prove CS's seat at the revenue table.
Win the boardroom with AI
Product Marketing Manager
Build customer health scores with AI and real-world data that flag risk and opportunity as they happen, not once a quarter.
Dynamic health scores
Product Marketing Manager
Optimize and automate complex onboarding sequences to immediately deliver real value to your customers to reduce early-stage churn.
Optimize onboarding
Product Marketing Manager
Design AI workflows for modern CS teams and get your tech stack ready for 2026 and beyond.
Perfect your AI tech stack
Product Marketing Manager
Our Stats
75+
Speakers
400+
Attendees
80%
Senior management
250+
Companies
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Highlights
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