AI for Customer Success Certified: Masters
sneak peek
January 21, 2027
San Francisco
Advanced AI
for customer success
Cut through the AI hype and learn where it actually fits across the customer success lifecycle, built by leaders who've done it, so you can start today and lead with confidence.
Expert insights with Raymond Otero (Implementing AI)
Raymond Otero, Global VP, Customer Success at Enhesa
What our
attendees say...
Agenda
at a glance
Where AI intelligence meets human insight. Blend machine signals with CSM judgment to catch risk before it becomes churn.
Predicting churn
Product Marketing Manager
See how agentic AI lets you scale customer success outcomes without scaling headcount.
Scale with agentic AI
Product Marketing Manager
Use AI-driven customer intelligence to drive executive decision making and prove CS's seat at the revenue table.
Win the boardroom with AI
Product Marketing Manager
Build customer health scores with AI and real-world data that flag risk and opportunity as they happen, not once a quarter.
Dynamic health scores
Product Marketing Manager
Optimize and automate complex onboarding sequences to immediately deliver real value to your customers to reduce early-stage churn.
Optimize onboarding
Product Marketing Manager
Design AI workflows for modern CS teams and get your tech stack ready for 2026 and beyond.
Perfect your AI tech stack
Product Marketing Manager
Our Stats
75+
Speakers
400+
Attendees
80%
Senior management
250+
Companies
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Highlights
from last year
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conversation
Join 100,000+ passionate CS enthusiasts across the globe to exchange ideas, attend local meet-ups, get answers to your questions, and find new job opportunities. Join the community.
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Speak to the team
Want to discuss large group discounts or just find out more about the summit? We’re a friendly bunch. Get in touch.