Why
attend?
You'll leave with the confidence, language, and influence strategies to hit NRR targets, optimize your AI workflows, and earn the executive credibility your CS function deserves.
Hear why attendees
love our festival...
What our
attendees say...
What youāll get
out of the festival
Each session is designed to drive discussion and collaborative problem-solving around real AI use cases, so you'll leave ready to:
- Own revenue outcomes you don't fully control, with AI-driven playbooks to drive expansion and revenue intelligence.
- Use predictive AI and real-world data to detect churn signals and expansion opportunities, blending machine intelligence with human insight so relationships stay human.
- Translate AI and CS impact into metrics execs can't overlook, so you build influence and prove your strategic value beyond doubt.
Join the event and
discover how to...
Break the cycle
Step away from the daily grind. Get the AI insights you need to stay ahead of the competition and keep up with what's actually working right now.
Collaborate
Whether you're looking for an AI-savvy mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.
Earn a pay raise
CS professionals who've attended a conference to further their L&D earn 22% more than those who haven't.*
Agenda
at a glance
Where AI intelligence meets human insight. Blend machine signals with CSM judgment to catch risk before it becomes churn.
Predicting churn
Product Marketing Manager
See how agentic AI lets you scale customer success outcomes without scaling headcount.
Scale with agentic AI
Product Marketing Manager
Use AI-driven customer intelligence to drive executive decision making and prove CS's seat at the revenue table.
Win the boardroom with AI
Product Marketing Manager
Build customer health scores with AI and real-world data that flag risk and opportunity as they happen, not once a quarter.
Dynamic health scores
Product Marketing Manager
Optimize and automate complex onboarding sequences to immediately deliver real value to your customers to reduce early-stage churn.
Optimize onboarding
Product Marketing Manager
Design AI workflows for modern CS teams and get your tech stack ready for 2026 and beyond.
Perfect your AI tech stack
Product Marketing Manager
Our Stats
75+
Speakers
400+
Attendees
80%
Senior management
250+
Companies
Download
your brochure
Get an in-depth breakdown of what you can expect from the summit, download your brochure today.
Know you want to join us but need a little help getting budget sign-off? Donāt worry, weāve done the hard work for you, use our customizable convince the boss letter to accelerate your approval process.
Join the
conversation
Join 100,000+ passionate CS enthusiasts across the globe to exchange ideas, attend local meet-ups, get answers to your questions, and find new job opportunities. Join the community.
Got a question?
Speak to the team
Want to discuss large group discounts or just find out more about the summit? Weāre a friendly bunch. Get in touch.