Agenda
at a glance
Full 2027 agenda coming soon.
Agenda
at a glance
Where AI intelligence meets human insight. Blend machine signals with CSM judgment to catch risk before it becomes churn.
Predicting churn
Product Marketing Manager
See how agentic AI lets you scale customer success outcomes without scaling headcount.
Scale with agentic AI
Product Marketing Manager
Use AI-driven customer intelligence to drive executive decision making and prove CS's seat at the revenue table.
Win the boardroom with AI
Product Marketing Manager
Build customer health scores with AI and real-world data that flag risk and opportunity as they happen, not once a quarter.
Dynamic health scores
Product Marketing Manager
Optimize and automate complex onboarding sequences to immediately deliver real value to your customers to reduce early-stage churn.
Optimize onboarding
Product Marketing Manager
Design AI workflows for modern CS teams and get your tech stack ready for 2026 and beyond.
Perfect your AI tech stack
Product Marketing Manager
Full agenda
coming soon...
In the meantime, download our brochure to find out more.
Get your ticket
for the festival
Join the leaders putting AI to work in customer success, for a high-energy day of open dialogue and live problem-solving that empowers you to:
• Redesign the customer journey around AI powered, dynamic health scores built on real-world data, not static scorecards.
• Embed AI-driven customer intelligence at the heart of cross-functional revenue strategy, so CS drives the numbers execs actually watch.
• Activate agentic AI, automation, and real-world data to catch churn signals early, power smarter engagement, and deliver personalization at scale.
You're already responsible for retention and expansion, this is where you get the AI playbook, and network, to deliver on both.