AI for Customer Success
Festival
Designed for CS leaders who think bigger.
This interactive festival puts AI at the center of the agenda through hands-on workshops and working sessions so you can build practical, AI-powered growth frameworks and drive retention.
Early bird tickets
are live and limited
Join the leaders putting AI to work in customer success, for a high-energy day of open dialogue and live problem-solving that empowers you to:
• Redesign the customer journey around AI powered, dynamic health scores built on real-world data, not static scorecards.
• Embed AI-driven customer intelligence at the heart of cross-functional revenue strategy, so CS drives the numbers execs actually watch.
• Activate agentic AI, automation, and customer data to catch churn signals early, power smarter engagement, and deliver personalization at scale.
You're already responsible for retention and expansion, this is where you get the AI playbook, and network, to deliver on both.
A snapshot of
our speakers...
What our
attendees say...
You will leave
ready to:
- Own revenue outcomes you don't fully control, with AI-driven playbooks to drive expansion and revenue intelligence.
- Use predictive AI and real-world data to detect churn signals and expansion opportunities, blending machine intelligence with human insight so relationships stay human.
- Translate AI and CS impact into metrics execs can't overlook, so you build influence and prove your strategic value beyond doubt.
Agenda
at a glance
Where AI intelligence meets human insight. Blend machine signals with CSM judgment to catch risk before it becomes churn.
Predicting churn
Product Marketing Manager
See how agentic AI lets you scale customer success outcomes without scaling headcount.
Scale with agentic AI
Product Marketing Manager
Use AI-driven customer intelligence to drive executive decision making and prove CS's seat at the revenue table.
Win the boardroom with AI
Product Marketing Manager
Build customer health scores with AI and real-world data that flag risk and opportunity as they happen, not once a quarter.
Dynamic health scores
Product Marketing Manager
Optimize and automate complex onboarding sequences to immediately deliver real value to your customers to reduce early-stage churn.
Optimize onboarding
Product Marketing Manager
Design AI workflows for modern CS teams and get your tech stack ready for 2026 and beyond.
Perfect your AI tech stack
Product Marketing Manager
Customize your festival experience:
cross-functional by design
It wouldn't really be a festival without multiple stages. Your ticket gives you access to five tracks, not just the CS sessions. You can move between tracks, explore adjacent disciplines, and connect with a wider go-to-market community. All events share the same venue and networking spaces, so you get broader insights and stronger connections with no extra cost.
Our Stats
75+
Speakers
400+
Attendees
80%
Senior management
250+
Companies
Elevate your team's
CS game
If you want to bring your team along, chat to our delegate director Kyle to secure the best discount to upskill your CS team.
Join the event and
discover how to...
Break the cycle
Get the AI insights you need to stay ahead of the competition and keep up with what's actually working right now.
Collaborate
Whether you're looking for an AI-savvy mentor or your next hire, expand your network and build lasting connections.
Earn a pay raise
CS professionals who've attended a conference to further their L&D earn 22% more than those who haven't.*
Download
your one-pager
Get an in-depth breakdown of what you can expect from the festival, key topics, top speakers and attendee companies in our handy one-pager.
Send on the one-pager to your boss to show why the festival is worth your time and secure approval.
What makes
our festival different
You may think you know Customer Success Collective from our summits, but this festival is different.
You told us you wanted more engagement, more interaction, and more chances to put AI into practice. We listened.
AI for Customer Success Festival is a high-energy, hands-on single day format built around applying AI to real CS problems, not just hearing about them.
Consider this your new-year reset, your chance to refocus your strategy and turn AI experimentation into measurable gains.
Executive
summary
A community of senior decision-makers
The world’s most influential companies
100+ CS professionals
Take a look at our past summits
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Check out our
summit series...
Interested in more than one summit? Speak to our team.
Got a question?
Speak to the team
Want to discuss large group discounts or just find out more about the summit? We’re a friendly bunch. Get in touch.