Chad Horenfeldt is the Head of Customer Success at Avoca and the author of The Strategic Customer Success Manager. His main focus is on building and scaling high-performing CS organizations. He has held Customer Success leadership roles at Siena, Meta (Kustomer), Bluecore, and Oracle (Eloqua), where he drove retention, expansion, and operational excellence. Chad is known for modernizing CS through AI, data, and structured frameworks, while coaching teams to operate as strategic partners to their customers.