Mark is a Senior GTM Strategy and Operations leader specializing in Post-Sales and Customer Success in B2B SaaS. He is a proven team builder and change agent, known for building capabilities that significantly improve performance and enable scale across revenue-focused teams. Currently, Mark serves as Senior Director of Customer Success Strategy & Operations at Proofpoint, where he is building AI-driven platforms and operational capabilities to enhance go-to-market effectiveness across Customer Success, Renewals, and post-sales functions. His work spans planning and analysis, business operations, tech stack and AI, data management, business intelligence, and enablement. He is particularly energized by high-growth environments and organizations undergoing significant transformation, where he leverages data-driven systems and AI to drive impact at scale.