Robby is the Director and Head of Implementations at Rippit, where he leads the Implementation Team and helps organizations maximize value from their customer experience initiatives. With more than four years at Rippit (formerly MaestroQA), he has built deep expertise at the intersection of Sales, Customer Success, and Product. Prior to leading the team, Robby served as Senior Implementations Manager, partnering with clients to deliver successful outcomes on their most critical and complex implementations.