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Samir
Qureshi
VP, Customer Success and Client Onboarding
Payactiv
Samir is a customer success and go-to-market leader with over 20 years of experience helping Fortune 100 companies and high-growth SaaS and FinTech organisations scale customer outcomes and drive predictable revenue growth. Most recently, as VP of Customer Success and Client Onboarding at Payactiv, he built a scalable post-sales operating model and helped the company achieve 7x growth. He specialises in Customer Success, Revenue Operations, GTM strategy and AI-powered transformation, leveraging predictive analytics, automation and customer insights to strengthen adoption, retention and long-term customer value.
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21 January 2027 14:15 - 15:00
Beyond the panel: Roundtables on the agentic AI questions you’re actually stuck on
Agentic AI raises different questions depending on where you are. Some teams are still choosing tools. Others are three months in, or defending the budget to the CFO. In this session you pick the table that matches your stage and spend the time with peers working on the same problem. Each table has a facilitator, there are no slides, and every table reports back one practical takeaway to the room at the end. Table 1: Build, buy or wait How peers are choosing agent tools, and what they wish they had known first. Table 2: Your first 90 days For leaders who haven’t deployed agents yet, or whose pilot has stalled. Table 3: Proving the ROI How to measure what agents deliver and report it to finance and the board. Table 4: Agents across teams Who owns an agent when it touches CS, support, sales and RevOps.