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October 27, 2026
Boston

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What's on
AI for Customer Support Summit
Exhibition & networking
Customer Success
October 27
October 27
October 27
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
AI for Customer Support Summit
Chairperson opening remarks
See the details
09:15
AI for Customer Support Summit
The support leader's role is changing: what that means for your team and your career
See the details
09:45
AI for Customer Support Summit
From ticket to resolution: how AI agents are redefining what fast support looks like
Stephen Carl Eaton, Head of Global Support, Copado
See the details
10:15
AI for Customer Support Summit
Proactive support at scale: getting ahead of the problem before the ticket arrives
See the details
10:45
AI for Customer Support Summit
Coffee break
See the details
11:15
AI for Customer Support Summit
When the agent gets it right: what consistent AI resolution actually requires
See the details
11:45
AI for Customer Support Summit
Measuring what matters: new metrics for an AI-powered support function
See the details
12:15
AI for Customer Support Summit
Panel | Humans in the loop: where do support leaders draw the line with AI?
Matt Farineau, Director, Global Support, Acquia
See the details
13:00
AI for Customer Support Summit
Lunch
See the details
14:00
AI for Customer Support Summit
AI on the inside: Interactive roundtable discussions
See the details
14:30
AI for Customer Support Summit
Panel | From pilot to production: why most AI support rollouts stall and what gets them moving again
Petra Wise, Director, Customer Operations and Support, CarGurus
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
AI for Customer Support Summit
Fireside chat - From the front line to the future: an honest take on AI in customer support
See the details
16:15
AI for Customer Support Summit
The new support team: how AI is reshaping roles, headcount, and what it means to be a support professional
See the details
16:45
AI for Customer Support Summit
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
What's on
AI for Customer Support Summit
Exhibition & networking
Customer Success
October 27
October 27
October 27
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
AI for Customer Support Summit
Chairperson opening remarks
See the details
09:15
AI for Customer Support Summit
The support leader's role is changing: what that means for your team and your career
See the details
09:45
AI for Customer Support Summit
From ticket to resolution: how AI agents are redefining what fast support looks like
Stephen Carl Eaton, Head of Global Support, Copado
See the details
10:15
AI for Customer Support Summit
Proactive support at scale: getting ahead of the problem before the ticket arrives
See the details
10:45
AI for Customer Support Summit
Coffee break
See the details
11:15
AI for Customer Support Summit
When the agent gets it right: what consistent AI resolution actually requires
See the details
11:45
AI for Customer Support Summit
Measuring what matters: new metrics for an AI-powered support function
See the details
12:15
AI for Customer Support Summit
Panel | Humans in the loop: where do support leaders draw the line with AI?
Matt Farineau, Director, Global Support, Acquia
See the details
13:00
AI for Customer Support Summit
Lunch
See the details
14:00
AI for Customer Support Summit
AI on the inside: Interactive roundtable discussions
See the details
14:30
AI for Customer Support Summit
Panel | From pilot to production: why most AI support rollouts stall and what gets them moving again
Petra Wise, Director, Customer Operations and Support, CarGurus
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
AI for Customer Support Summit
Fireside chat - From the front line to the future: an honest take on AI in customer support
See the details
16:15
AI for Customer Support Summit
The new support team: how AI is reshaping roles, headcount, and what it means to be a support professional
See the details
16:45
AI for Customer Support Summit
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
What's on
AI for Customer Support Summit
Exhibition & networking
Customer Success
October 27
October 27
October 27
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
AI for Customer Support Summit
Chairperson opening remarks
See the details
09:15
AI for Customer Support Summit
The support leader's role is changing: what that means for your team and your career
See the details
09:45
AI for Customer Support Summit
From ticket to resolution: how AI agents are redefining what fast support looks like
Stephen Carl Eaton, Head of Global Support, Copado
See the details
10:15
AI for Customer Support Summit
Proactive support at scale: getting ahead of the problem before the ticket arrives
See the details
10:45
AI for Customer Support Summit
Coffee break
See the details
11:15
AI for Customer Support Summit
When the agent gets it right: what consistent AI resolution actually requires
See the details
11:45
AI for Customer Support Summit
Measuring what matters: new metrics for an AI-powered support function
See the details
12:15
AI for Customer Support Summit
Panel | Humans in the loop: where do support leaders draw the line with AI?
Matt Farineau, Director, Global Support, Acquia
See the details
13:00
AI for Customer Support Summit
Lunch
See the details
14:00
AI for Customer Support Summit
AI on the inside: Interactive roundtable discussions
See the details
14:30
AI for Customer Support Summit
Panel | From pilot to production: why most AI support rollouts stall and what gets them moving again
Petra Wise, Director, Customer Operations and Support, CarGurus
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
AI for Customer Support Summit
Fireside chat - From the front line to the future: an honest take on AI in customer support
See the details
16:15
AI for Customer Support Summit
The new support team: how AI is reshaping roles, headcount, and what it means to be a support professional
See the details
16:45
AI for Customer Support Summit
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details

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