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October 28, 2026
Boston

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What's on
AI for Customer Support Summit
Exhibition & networking
October 28
October 28
October 28
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
AI for Customer Support Summit
Chairperson opening remarks
See the details
09:15
AI for Customer Support Summit
Build once, solve often: Implement proactive support with AI-enhanced self service tools
See the details
09:45
AI for Customer Support Summit
Readiness check: Preparing teams and data for AI chatbot success
See the details
10:15
AI for Customer Support Summit
Cutting through the hype: How Snyk has identified ROI-positive use cases with AI
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
AI for Customer Support Summit
Through the Eyes of Hundreds of Companies: How modern teams are reconfiguring support with AI
See the details
11:45
AI for Customer Support Summit
From Resolution to Relationship: AI’s Role in the New Customer Journey
See the details
12:15
AI for Customer Support Summit
Panel - Scaling sustainably: How AI helps support teams stay human under pressure
See the details
13:00
Exhibition & networking
Lunch
See the details
14:00
AI for Customer Support Summit
AI on the inside: Interactive roundtable discussions
See the details
14:30
AI for Customer Support Summit
Panel - Mirror machine: What the process of training AI reveals about your organization
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
AI for Customer Support Summit
Fireside chat - What does success look like? Redefining CSAT, FCR, and NPS in the AI era
See the details
16:15
AI for Customer Support Summit
From signals to action with AI: How to transform customer interactions into insight & action
See the details
16:45
AI for Customer Support Summit
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
What's on
AI for Customer Support Summit
Exhibition & networking
October 28
October 28
October 28
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
AI for Customer Support Summit
Chairperson opening remarks
See the details
09:15
AI for Customer Support Summit
Build once, solve often: Implement proactive support with AI-enhanced self service tools
See the details
09:45
AI for Customer Support Summit
Readiness check: Preparing teams and data for AI chatbot success
See the details
10:15
AI for Customer Support Summit
Cutting through the hype: How Snyk has identified ROI-positive use cases with AI
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
AI for Customer Support Summit
Through the Eyes of Hundreds of Companies: How modern teams are reconfiguring support with AI
See the details
11:45
AI for Customer Support Summit
From Resolution to Relationship: AI’s Role in the New Customer Journey
See the details
12:15
AI for Customer Support Summit
Panel - Scaling sustainably: How AI helps support teams stay human under pressure
See the details
13:00
Exhibition & networking
Lunch
See the details
14:00
AI for Customer Support Summit
AI on the inside: Interactive roundtable discussions
See the details
14:30
AI for Customer Support Summit
Panel - Mirror machine: What the process of training AI reveals about your organization
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
AI for Customer Support Summit
Fireside chat - What does success look like? Redefining CSAT, FCR, and NPS in the AI era
See the details
16:15
AI for Customer Support Summit
From signals to action with AI: How to transform customer interactions into insight & action
See the details
16:45
AI for Customer Support Summit
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
What's on
AI for Customer Support Summit
Exhibition & networking
October 28
October 28
October 28
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
AI for Customer Support Summit
Chairperson opening remarks
See the details
09:15
AI for Customer Support Summit
Build once, solve often: Implement proactive support with AI-enhanced self service tools
See the details
09:45
AI for Customer Support Summit
Readiness check: Preparing teams and data for AI chatbot success
See the details
10:15
AI for Customer Support Summit
Cutting through the hype: How Snyk has identified ROI-positive use cases with AI
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
AI for Customer Support Summit
Through the Eyes of Hundreds of Companies: How modern teams are reconfiguring support with AI
See the details
11:45
AI for Customer Support Summit
From Resolution to Relationship: AI’s Role in the New Customer Journey
See the details
12:15
AI for Customer Support Summit
Panel - Scaling sustainably: How AI helps support teams stay human under pressure
See the details
13:00
Exhibition & networking
Lunch
See the details
14:00
AI for Customer Support Summit
AI on the inside: Interactive roundtable discussions
See the details
14:30
AI for Customer Support Summit
Panel - Mirror machine: What the process of training AI reveals about your organization
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
AI for Customer Support Summit
Fireside chat - What does success look like? Redefining CSAT, FCR, and NPS in the AI era
See the details
16:15
AI for Customer Support Summit
From signals to action with AI: How to transform customer interactions into insight & action
See the details
16:45
AI for Customer Support Summit
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details

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