Summit recap
Customer Success Festival
New York 2024
Early bird sale ongoing
Save $200
Until July 5, 2024
Watch previous
event highlights...
Success through self-service: How generative AI is revolutionizing customer support
Matthew Paupst, Vice President of Global Technical Support, Crestron Electronics
Fireside chat- The shield effect: Building a proactive support strategy that reduces issues before they happen
Karen Lazarou, RVP, Customer Success & Support, Calix
Lauren Volpe, Chief Customer Officer, Pison
Panel - Balancing bots with empathy: Enhancing customer support through AI
Keyur Shah, Head of Customer Support, Rakuten Advertising
George Dilthey, Head of Support, Clay
Raymond Otero, Director of Global Customer Experience - Strategic Programs, Microsoft
Larry Browne, Sr. Director of Customer Support, OnSip
Our Stats
150+
Speakers
700+
Attendees
75%
Senior management
400+
Companies
What our
attendees say...
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“Fantastic format and opportunities to network and share best practices. Amazing people, I really enjoyed the event!"
Sr. Director, Customer Success, Microsoft
Attendee Testimonial
Agenda
at a glance
Integrate AI at each stage of your customer journey, from intelligent routing to generative responses, to deliver meaningful personalization at every touchpoint.
Personalize every customer touchpoint
Product Marketing Manager
Rethink traditional support roles and workflows to integrate AI co-pilots and free up agents to focus on complex, relationship-driven interactions.
Redesign support workflows for Human + AI collaboration
Product Marketing Manager
Understand how to design AI-powered support systems that prioritize transparency, minimize bias, and respect customer privacy. Align your AI use with ethical standards that build long-term trust.
Build trust with ethical AI framework
Product Marketing Manager
Use AI to anticipate customer needs before they arise, reducing ticket volume, resolving issues faster and creating a smoother, more seemless experience from the start.
Proactive support with predictive AI
Product Marketing Manager
Discover how AI can detect intent, sentiment, and urgency to escalate effectively, ensuring your agents step in at just the right moment to resolve concerns with intelligence and empathy.
Smart escalation in a hybrid support model
Product Marketing Manager
Uncover methods to extract and synthesize qualitative customer feedback at scale using AI. Then close the loop with faster product updates, better service design, and more proactive support.
Turn AI-informed feedback into action
Product Marketing Manager
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A snapshot of
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