29 October 2025 11:15 - 11:45
Through the Eyes of Hundreds of Companies: How modern teams are reconfiguring support with AI
Vendors have a unique vantage point: We speak to countless support teams every week and are able to detect small shifts in real-time. In this keynote, Simon will share the trends his company has observed over the last 18 months, as AI has reshaped the support landscape completely – and share what’s ahead.