Stephen Carl Eaton is a customer support and services leader with extensive experience building and transforming global support organizations across enterprise SaaS companies. He has led large-scale support operations at firms including Copado, DataRobot, Salesforce Commerce Cloud, and Toast, focusing on AI-driven support strategies, incident management, and operational excellence. His work spans 24/7 global support models, CRM transformation, and service optimization, with a strong track record of improving efficiency, reducing escalations, and enhancing customer experience through process, tooling, and leadership.