Summit recap
Chief Customer Officer Summit
NewYork 2024
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event highlights...
From insight to action- Driving customer-centric decisions in the digital age
Julio Franco, Chief Customer Officer, Zappi
The steps and gaps in the journey from customer success to customer centricity
Heidi Rhodes, Global Head of Customer Success, Meta
Aligning org-wide initiatives through CS operations
Roger Mendez, Global Lead, Customer Success Operations & Strategy, Cisco
Our Stats
15+
Speakers
75+
Attendees
95%
Senior management
50+
Companies
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“Fantastic format and opportunities to network and share best practices. Amazing people, I really enjoyed the event!"
Sr. Director, Customer Success, Microsoft
Attendee Testimonial
Agenda
at a glance
Surface value at every stage of the customer journey; drive deeper adoption, accelerate expansion, and strengthen long-term account growth.
Value realization
Product Marketing Manager
Build an AI-first customer operation with automated intelligence, agentic systems, and predictive workflows that scale precision, speed, and customer value.
AI-first operating models
Product Marketing Manager
Influence at the highest levels and unite cross-functional leaders for improved collaboration, increased operational efficiency, and accelerated customer-driven growth.
Stakeholder engagement
Product Marketing Manager
Differentiate your product in competitive markets by delivering personalization at scale with efficient CS operations and integrated automation.
Customer-centricity
Product Marketing Manager
Design onboarding and lifecycle programs that surface value fast. Reduce early-stage drop-off, reinforce long-term engagement, and protect recurring revenue.
Crush churn
Product Marketing Manager
Lead a world-class customer org filled with high-performing individuals to unlock transformational growth and drive increased revenue.
Strategies to scale
Product Marketing Manager
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