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Event starts in:
80

days :

7

: hours :

57

minutes

19

until the summit starts

March 12, 2025
Convene
360 Madison Avenue
New York

Agenda
at a glance

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What's on
March 12
March 12
March 12
09:00
Main stage
Chairperson opening remarks
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09:15
Main stage
Scaling success: Strategies to deliver and grow value
Morgan Morgan, Vice President, Customer Success, Salesforce
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09:45
Main stage
From insight to action: Driving customer-centric decisions in the digital age
Julio Franco, Chief Customer Officer, Zappi
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10:15
Exhibition & networking
Coffee break
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10:45
Main stage
Transformation case study: How WordPress VIP Achieved its best customer outcomes yet
Steph Yiu, Chief Customer Officer, WordPress VIP
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11:15
Main stage
The power of embedded value: How to drive impact across the entire customer journey
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11:45
Main stage
Interactive roundtable discussions
Gopal Nagarajan, Chief Customer Officer, Power Factors
Kim Williams, Vice President of Customer Success, Deltek
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12:30
Exhibition & networking
Lunch
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13:30
Main stage
Panel: Architecting success - How to build a CS function that evolves with your business
Sue Kelsey, Executive Vice President, Global Customer Success, Mastercard
Krista Hoffman, Senior Vice President of Customer Experience, Integrate
Jeff Douglas, Chief Customer Officer, ViewLift
Sandra Kruz, Senior Director of Customer Success, Donnelley Financial Solutions
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14:45
Main stage
The data that matters: Essential product data for CCOs
Santosh Kumar Sahoo, Regional Vice President Customer Success, MuleSoft
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15:15
Exhibition & networking
Coffee break
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15:45
Main stage
Resilient leadership: Thriving customer-centricity amidst change
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16:15
Main stage
Panel: Navigating the AI revolution in your customer function - A guide for CCOs
Lauren Volpe, Chief Customer Experience Officer, Zip Co
Karen Lazarou, RVP, Customer Success & Support, Calix
Lihod Rachmilevitch, Chief Services Officer, Own Company
Ozge Ozcan, Chief Customer Officer, Forter
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17:00
Main stage
Chairperson closing remarks
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17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
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to the summit

We’re bringing together leading CCOs and those shaping the future of customer-centric strategy for an invite-only event full of unrivaled networking, learning, and discussion so you can:

- Leverage AI, emerging tech, and discover the latest industry innovations.

- Increase the strategic value of your customer function.

- Build a network of C-suite customer peers to support continued growth.

- Embed a customer-centric mindset across your entire org.

New York
March 12, 2025

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