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March 11, 2026
Convene
360 Madison Avenue
New York

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What's on
March 11
March 11
March 11
09:00
Main stage
Chairperson opening remarks
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09:15
Main stage
From Loyalty to Leverage: Turning Loyal Customers into Advocates
Kathy-Anne McManus, Chief Customer Officer, CDK Global
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10:15
Exhibition & networking
Coffee break
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10:45
Main stage
Scaling Customer Success: Turning Constraints into Growth
Temy Mancusi-Ungaro, Chief Customer Officer, ButterflyMX
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11:15
Main stage
Using rich qualitative feedback to drive net retention
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11:45
Main stage
Interactive roundtable discussions
Ajay Chidrawar, Chief Customer Officer, Fundraise Up
Valtteri Valtteri Vesikallio, Chief Customer Officer, Keyfactor
Charlie Diamandis, Vice President of Customer Success, ABCorp
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12:30
Exhibition & networking
Lunch break
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13:30
Main stage
Panel: Cutting Through the Tech Hype: Choosing the Right Tools for Your Organization
Roya Soheili, Senior Vice President of Customer Success, Lexia Learning
Beau Harbin, Chief Client Success Officer, Advanced Solutions International, Inc
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14:15
Main stage
Leading through uncertainty: Lessons from crisis management
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14:45
Main stage
Aligning Sales, CS, and Account Management to Maximize Customer Impact
Jamie Homen, Chief Customer Officer, Mural
Chris Pridemore, VP, Customer Success, Tripleseat
Carol Gersten, Senior Vice President, Customer Success, Elsevier
Anne Donavan, Senior Vice President, Customer Success, Cecelia Health
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15:15
Exhibition & networking
Coffee break
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15:45
Main stage
Embedding Customer-First Leadership: Driving Growth and Value Across the Enterprise
Lynn Dick, Chief Customer Officer, Language Services Associates
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16:15
Main stage
CCO & CRO Synced: Driving Revenue Together
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17:00
Main stage
Chairperson closing remarks
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17:05
Exhibition & networking
Happy hour sponsored by Customer Success Collective
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to the summit

We’re bringing together leading CCOs and those shaping the future of customer-centric strategy for an invite-only event full of unrivaled networking, learning, and discussion so you can:

- Cut through the hype to choose the key tools to deliver real customer impact.

- Scale your team under resource constraints to generate measurable business impact.

- Strengthen strategic alignment between Customer Success, Sales, and Account Management to accelerate revenue and expansion.

New York
March 11, 2026

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