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March 20, 2025
New York

Agenda

An agenda packed with grounbreaking keynotes, roundtables, breakouts and panel discussions. Full 2025 agenda to be released soon.

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What's on
March 20
March 20
March 20
09:15
Main stage
Running customer success as a product: Why, how, benefits
09:45
Main stage
The Data-driven CCO: Transforming customer insights into strategic actions
10:45
Main stage
Dynamic leadership strategies for cross-functional customer success teams
11:15
Main stage
Inside the new customer success powerhouse: Behind the scenes of the Catalyst & Totango merger
11:45
Main stage
Interactive roundtable discussions
13:30
Main stage
Panel: Building and scaling a gold-standard customer success team
14:15
Main stage
How AI is transforming customer success
14:30
Main stage
Leading the charge: Why your CS team should be at the forefront of new technology adoption
15:30
Main stage
Strategic shift: Should CCOs hold the financial reins?
16:00
Main stage
Panel: Building executive alliances - the CCO's guide to C-suite support
17:00
Main stage
Happy hour sponsored by Customer Success Collective

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