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Ajay
Chidrawar
Chief Customer Officer
Fundraise Up
Ajay Chidrawar is a seasoned Chief Customer Officer who builds high-impact Customer Success organizations for AI-enabled SaaS. At Fundraise Up, he leads the full pre and post-sale lifecycle - onboarding, CSM, support, and upsell/expansion—driving rapid time-to-value, consistently low churn, and strong NRR. Previously, Ajay scaled CS and pre/post-sales at DailyPay and other high growth tech companies, earning a reputation for value-engineering playbooks, executive-level QBRs, and tight product feedback loops that turn CS into a durable growth engine.
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11 March 2025 11:45 - 12:30
Interactive roundtable discussions
In this session multiple unique discussions are happening concurrently, find the table discussing your biggest pain point or opportunity and join the conversation. Every table will be hosted by an industry expert so come prepared to discuss, learn, network, and share. Discussion topics: 1. Driving Expansion: CCO Tactics for Upselling and Growing Accounts 2. Proactive vs. Reactive Customer Success: Building a Growth Engine 3. Turning Customer Insights into Predictable Expansion 4. CS in a Consumption-Based World