Name: Alok Shukla | Chief Customer Officer Summit | New York
Start: 2026-03-11T04:00:00.000Z
End: 2026-03-11T04:00:00.000Z
Location: Convene

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Alok

Shukla

Founder & CEO

FunnelStory

Alok Shukla is the founder of FunnelStory with over 20 years of experience in product management, customer success, and engineering. Before founding FunnelStory in 2022 with Preetam Jinka and Arun Balakrishnan, Alok held positions at leading cybersecurity companies, including McAfee, Imperva, and ShiftLeft. FunnelStory is an AI-first revenue platform for sales and customer success professionals.

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11 March 2025 14:15 - 14:45

Can you trust AI Agents to run your CS Process?

The Age of AI Agents is upon us and one of the biggest questions amongst the CS leaders if AI Agents can be trusted to replace the core workflows. In this session, we will introduce the Agentic CS maturity curve model, and discuss the results of Benchmark Study between FunnelStory vs Claude.