In this session, our speaker shares their invaluable experiences in navigating businesses through times of crisis and uncertainty. Drawing from their hands-on roles in customer success and crisis management, they will delve into key lessons learned from guiding their teams and customers through challenging periods. From strategic decision-making under pressure to maintaining customer trust during disruptions, our speaker will offer candid insights into leading with resilience. Attendees will leave with practical strategies for staying agile, responsive, and customer-focused when faced with unforeseen challenges.