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Anne
Donavan
SVP, Customer Success
Cecelia Health
Anne Donovan is Senior Vice President of Customer Success at Cecelia Health, leading customer strategy, operations, and experience. A transformative leader in healthcare technology and virtual care delivery, she has built and scaled customer success, implementation, and channel partnership teams supporting growth across health plans, PBMs, and employer markets. Anne has driven the company’s shift to an integrated cardiometabolic care model, aligning teams around measurable customer value. She previously held senior customer success and operations roles in digital health and healthcare services and is committed to delivering value through empathy, evidence, and execution.
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11 March 2025 13:30 - 14:15
Panel | Aligning sales, CS, and account management to maximize customer impact
Everyone talks about aligning Sales, CS, and Account Management. Getting it right, however, is hard. When these teams operate in silos, revenue leaks, customers stall, and growth slows. But when they move as one, the results are undeniable: faster adoption, higher NRR, and smoother customer journeys. In this session, panelists will show what it takes for these teams to run like a single engine. You’ll learn the systems, habits, and leadership moves that stop chaos, align priorities, and deliver consistent, measurable results. If you’re ready for alignment that actually moves numbers, this is the session for you.