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Brent
Krempges
Chief Customer Officer
Gainsight
Brent Krempges is the Chief Customer Officer at Gainsight, where he leads a 200-person global post-sale organization focused on turning customer outcomes into measurable revenue retention and growth. Brent joined Gainsight when the company had less than $1M in ARR and has been part of every chapter of its growth since, building the global pre-sales organization from scratch and scaling it to influence $200M+ in ARR across 2,000+ enterprise customers. Today he is driving the shift to a commercially minded retention motion where every stage of the customer journey connects directly to expansion.
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11 March 2025 11:15 - 11:45
The New Rules of CS: Rebuilding for Revenue and Outcomes
CS teams are navigating restructures, new charters, and higher expectations. Join Gainsight CCO Brent Krempges to unpack the new rules shaping CS and how modern CS teams are redesigning roles, building trust during change, and shifting post-sales from support function to revenue driver. Youā€™ll learn: - Why revenue and productivity are now the primary outputs of CSā€”and how CS leaders can drive both - What it takes to align CS data, signals, and workflows with Sales, RevOps, and Finance for shared accountability - How to structure coverage models that balance digital, human, and AI-led plays