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Brent
Krempges
Chief Customer Officer
Gainsight
Brent Krempges is the Chief Customer Officer at Gainsight, leading the global Customer Success organization to drive retention, growth, and measurable customer outcomes. With over a decade in customer success and pre-sales leadership, Brent combines operational rigor with human connection to help teams scale value across the entire customer journey. He is passionate about building high-performing teams that deepen trust, drive growth, and shape the future of the business.
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11 March 2025 11:15 - 11:45
The New Rules of CS: Rebuilding for Revenue and Outcomes
CS teams are navigating restructures, new charters, and higher expectations. Join Gainsight CCO Brent Krempges to unpack the new rules shaping CS and how modern CS teams are redesigning roles, building trust during change, and shifting post-sales from support function to revenue driver. You’ll learn: - Why revenue and productivity are now the primary outputs of CS—and how CS leaders can drive both - What it takes to align CS data, signals, and workflows with Sales, RevOps, and Finance for shared accountability - How to structure coverage models that balance digital, human, and AI-led plays