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Carol
Gersten
Senior Vice President, Customer Success
Elsevier
As a seasoned software executive, Carol has extensive experience in spearheading the post-sales customer journey across various industries and disciplines. Her expertise lies in seamlessly integrating professional services, customer success, account management, and enterprise implementations to deliver exceptional results. Carol thrives in driving outcomes, leveraging efficient processes, and inspiring high-performing teams through significant change management initiatives.
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11 March 2025 14:45 - 15:15
Aligning Sales, CS, and Account Management to Maximize Customer Impact
Everyone talks about aligning Sales, CS, and Account Management. Getting it right, however, is hard. When these teams operate in silos, revenue leaks, customers stall, and growth slows. But when they move as one, the results are undeniable: faster adoption, higher NRR, and smoother customer journeys. In this session, panelists will show what it takes for these teams to run like a single engine. You’ll learn the systems, habits, and leadership moves that stop chaos, align priorities, and deliver consistent, measurable results. If you’re ready for alignment that actually moves numbers, this is the session for you.