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Chris
Falloon
Senior Director, Dell Technologies Capital
Dell Technologies
Chris Falloon, Senior Director at Dell Technologies Capital, helps founders turn vision into scalable success. With 25 years in telecom, consulting, media, and tech, he brings deep expertise in AI, cloud, and enterprise solutions, guiding teams from strategy to execution. A former startup co-founder, Chris has hands-on experience scaling teams and launching new initiatives. He holds an MBA from Ivey and lives in Vancouver, BC.
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11 March 2025 15:30 - 16:15
Panel | The human-AI partnership: Driving customer strategy at the enterprise level
AI is transforming how enterprises understand and serve their customers, but technology alone isn’t enough. This session explores how chief customer officers can combine AI-driven insights with human judgment to design customer strategies that are both scalable and trustworthy. Attendees will take away practical approaches to: - Leverage AI to anticipate customer needs and trends - Guide cross-functional decisions with data-driven insights - Enhance loyalty while maintaining a human-centric approach - Drive measurable business outcomes through strategic AI adoption